Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which wharfcrest.com will process refunds for services provided through the website wharfcrest.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection to wharfcrest.com in compliance with applicable laws in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by wharfcrest.com. By using our services, you agree to be bound by this Refund Policy. If you do not agree with any part of this policy, you must not use our services.

Definitions

  • “Services” refers to the software as a service (SaaS) offerings provided by wharfcrest.com.
  • “User” refers to any individual or entity that accesses or uses the services provided by wharfcrest.com.
  • “Refund” refers to the return of funds to the User for services that have been paid for but not delivered or not delivered as promised.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • If the User cancels their subscription within the first 14 days of the initial purchase.
  • If the services provided are materially different from what was described at the time of purchase.
  • If the User experiences a technical failure that prevents access to the services for a period exceeding 72 hours.

2. Refund Process

To request a refund, Users must:

  • Contact wharfcrest.com via email at feedback@wharfcrest.com or by phone at +380503985498.
  • Provide a detailed explanation of the reason for the refund request.
  • Submit the request within the eligibility period specified above.

Refund requests will be reviewed within 14 business days, and Users will be notified of the decision via email.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

  • Requests made after the 14-day cancellation period.
  • Failure to use the services after purchase.
  • Changes in User preferences or business needs.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when requesting a refund.
  • Adhere to the timelines and procedures outlined in this policy.

Limitations and Disclaimers

wharfcrest.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses. The maximum liability of wharfcrest.com for any claim arising out of or relating to this Refund Policy shall not exceed the amount paid by the User for the services in question.

Data Protection/Security

All personal data provided by Users in connection with refund requests will be handled in accordance with our Privacy Policy. wharfcrest.com is committed to protecting the privacy and security of User information.

Changes to Policy

wharfcrest.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on wharfcrest.com. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

  • Company: wharfcrest.com
  • Phone: +380503985498
  • Email: feedback@wharfcrest.com
  • Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.